3 Smart Ways of Handling Telemarketing Calls at Work
Despite of many articles decrying the death of telemarketing, cold calling is still a popular and worthwhile approach for salespeople. This is more so when you consider statistics like 49% of buyers prefer cold calls as the first point of contact. As annoying as the calls may be, a survey of more than 1,000 decision makers of different organisations found that respondents use cold calls to identify new vendors. Your team has a higher chance of remaining on top of things when they respond to cold calls.
All in all, responding to every call that comes through can be annoying. Believe it or not, telemarketers hate making cold calls as much as you hate answering them. You have to learn how to stop unwanted phone calls if you wish to boost the morale of employees and increase productivity. Considering you cannot ignore telemarketing calls altogether, here are the best smart ways of handling these calls.
If you have been receiving loads of calls, most of these calls come between 9:30 and 11 in the morning and between 4 and 5 in the afternoon. The majority of cold calls will be on Wednesdays and Thursdays. While this data will help anticipate cold calls, your strategy will not be efficient if you don’t have a solid way on how to stop spam calls. The best solution here is to screen these callers using a tool like MessageEasy.com.
If part of your job is to answer calls, you have to be ready to answer advertising calls that are disguised as other things. Some callers will even imply that the call is personal, private or even highly confidential. They will request you direct them to your manager.
With other callers, they will not take, ‘no, we are not interested in that product, thank you,’ for an answer. Telemarketers are trained to obtain 3 ‘yes’ from you before they ask if you will accept the offer. From the moment you answer the phone to the moment they present their offer you will have said at least 3 ‘yes’. Their strategy is effective and in most cases will waste 98% of your time. The solution is to keep them from ever getting to this point. This can be done with a telemarketer pre-screening service.
MessageEasy.com is the best tool for blocking unwanted sales calls. Upon contacting your firm, telemarketers will be referred to MessageEasy.com. Here they need to register using their email and give a short description of their offer. It is up to you to go through the offers that are left and contact the telemarketers that offer something that interests you. This is the best solution on how to block spam calls in UK.
2.Designate telemarketing calls to specific employees
Another thing you have to do to handle cold calls more effectively is to designate call answering to a specific employee or department. Telemarketers know that cold calls result in 1 to 3% of success rate for getting an appointment. They also know that the experience is abusive to all parties involved. Even so, due to the low success rate they never get tired of calling. The myriad calls can frustrate your team and lead to low productivity and even lower employee motivation. That is why even when using a call screening tool like MessageEasy.com you still need to designate call answering to a specific employee or department.
Going back to the fact that telemarketers will disguise the nature of their calls to get through to the managers, the team answering calls has to know enough about the manager, what he deals with, whom they deal with and know them on a personal level. This further means all departments must maintain clear communication in order to achieve success in spam calls blocking.
While resources like MessageEasy.com will help handle all such telemarketing calls better , they work best when your team is involved in the screening. After telemarketers register using their emails and leave details on the offer, it is up to the designated team in your organization to go through the offers and determine the ones that are worth contacting. Some calls will also get through before telemarketers can be redirected to the pre-screening platform. In this case your team has to be polite and firm when redirecting telemarketers to MessageEasy.com. The team has to be tough because telemarketers don’t take ‘No’ for an answer.
3.Decline offers politely and firmly
While dealing with telemarketers is never easy, at times you have to bite the bullet and be upfront with them. Yes, they will keep persisting but when your ‘No’ means ‘No’ they will leave you alone. A typical call can go like this:
TeleCaller:“I would like to talk to you about your copiers. We have an amazing deal I think you will be interested in.”
You:“We do not accept unsolicited sales calls, but I’d love to know more. You are welcome to register at our MessageEasy.com profile and we will check what do you offer. Please find us on messageeasy.com, click on the top right and send us a message about your services. We’ll get back to you if we like the offer. We only respond to messages sent via MessageEasy so you need not call again.”
TeleCaller:“This will only take a few minutes. I believe you will want to hear what we are offering this month.”
You:“No, thank you. Have an amazing day. Goodbye (hang up)”
With this direct approach you will keep yourself from being drawn into long interrogations that only end up wasting your precious time. Don’t be afraid to let the caller know that you are happy with your current product or vendor.
These are some of the smartest strategies you can use to stop telemarketing calls. The rule of thumb even as you learn how to block nuisance calls on landline is to always be polite. REMEMBER, you need telemarketers to send you the latest offers, so don’t stop spam calls altogether.
“We do not accept unsolicited sales calls, but I’d love to know more. You are welcome to register at our MessageEasy.com profile and we will check what do you offer. Please find us on messageeasy.com, click on the top right and send us a message about your services. We’ll get back to you if we like the offer. We only respond to messages sent via MessageEasy.com so you need not call again.”