How to Effectively Manage a Telemarketer Calling You Again and Again
If you have dealt with telemarketers, then you know how annoying they can be. They will not only distract you from concentrating on your work but also kill your morale. The worst thing is telemarketers are quite relentless. This is because they have a 97% chance of being turned down. As a result, they are trained to never take your ‘NO’ as the final answer. But how do you really stop or block telemarketing calls in the UK? Here are a couple of effective methods you can use.
Don’t say anything to the telemarketer
To be able to get rid of a telemarketer, you must never give him or her any information unless you want it to be written down on your profile.
Telemarketer: “… sorry to have disturbed you on this fine day, but can I email you instead?”
You: “Eeh… sure. Why not.”
Telemarketer: “What is your email address?”
While you might simply add them to the spam list after giving them your email, a telemarketer will add your email to your lead profile. Anything relevant you give will be added to your profile. That is how telemarketers are able to maintain a detailed profile of you. Other telemarketers viewing your profile will be able to find your entire history, subscriptions, and any detail you provided. Details as small as ‘best time to call you’ and your objections to the product or service will be used against you.
If you want to learn how to block telemarketing calls in the UK you must refrain from giving them any detail about you. Don’t say anything to the caller unless you want it to be added to your profile.
Answer the call and let them down easy
One of the main reasons you keep getting calls from a telemarketer is probably because you are not responding to their email or are not picking their calls. The important point to remember here is this; when you don’t answer, the telemarketer will mark you simply as a ‘no answer’. This means the system will program for you to be called again. If the telemarketing company doesn’t have a huge lead pool, you can be called back within as low as 12 hours.
If this is the type of calls you are getting, it is better to simply answer the phone. When you answer, the telemarketer will do his best to sell to you on the first call. You can thus be able to stop telesales calls in the UK by simply answering the phone.
You are not keeping in mind the ‘Three No’s’ rule
While answering the phone can help you to stop unwanted calls in the UK, how you converse with the telemarketer will determine if you will keep getting more calls or this will be the last encounter. For starters, telemarketers are trained to obtain ‘3 yes’ before asking if you will take the offer. A typical call will look something like this:
Telemarketer: “Hi, this is Tim from Z.”
You: “Hello, Tim. How may I help you?”
Telemarketer: “Sorry to disturb you but I believe I have a product that will interest your business. Is now a good time to speak?”
You: “Eh… yes?”
Telemarketer: “That’s amazing. I understand your business is in the X industry?”
Telemarketer: “… and you would love to expand your customer base?”
You: “Yes, off course.”
So far you have already said three yes before an offer is given. Even if you say no, the telemarketer will not relent. They never let you go until you have said ‘No’ at least three times during the call. It is also the job of the telemarketer to keep you on the phone as long as possible so as to wear you down and get your money.
To stop sales calls in the UK you must remember the rule of ‘3 Yes’ and ‘3 No’ when talking to telemarketers. You must also remember that everything you say will be logged. Sometimes some of the things you say suggest that you should be called back another time. Telemarketers are persistent and they know calling you again and again will wear you and result in a sale just because you want to stop the sales calls. If you want to learn how to stop sales calls in the UK, you have to be firm with your ‘Nos’ and never give out any information.
Avoid mistakes that lead to more calls
Most people make simple mistakes that lead to countless calls from telemarketers. Here are the key things you must avoid when dealing with a telemarketer.
- Hanging up on a telemarketer immediately. The telemarketer will mark your lead as ‘No answer’ and you will certainly get another call.
- Don’t engage the telemarketer in any way. Engaging with him gives the false hope that you just need more convincing and that you are actually interested in their offer. The secret on how to block telemarketing calls is to never ask them questions, never explain why you are not interested and never show empathy.
- Don’t get angry at them. It is not the telemarketer that chooses you as a person to be called but rather a computer. Being irrationally angry at the telemarketer will be a waste of time. Screaming will not win you any sympathy. The telemarketer will just add you back to the lead pool.
- Don’t hang up in mid-conversation. Doing so will lead to more calls because the telemarketer will state that the call got ‘disconnected’.
- Don’t let him call at a different time. Anything that is not a hard ‘no’ only results in more calls. Statements like “Now is not a good time” and “Call me back later” will only worsen the problem.
While you might be tempted to block unwanted calls in the UK all together, some telemarketers actually have something that may benefit you. That is why you need a service like MessageEasy to filter the calls. With this service, telemarketers are required to register using a verified company email and leave their offers on MessageEasy. You can review the offers on your free time and contact the callers that have offers that interest you.
“The important point to remember here is this; when you don’t answer, the telemarketer will mark you simply as a ‘no answer’. This means the system will program for you to be called again. If the telemarketing company doesn’t have a huge lead pool, you can be called back within as low as 12 hours.